Ek7 Privacy Policy

1. Information We Collect

Ek7 collects various types of information to deliver its services. We only collect what is necessary and directly useful for improving your experience. In line with our privacy policy, no unnecessary data is collected.

Two main types of information are collected:

• What you provide directly: Name, date of birth, email, phone number, address, ID document copy (for KYC verification), and payment information.
• Automatically Collected: IP address, browser type, device information, session data, cookies, page visit logs.

Type of Information	Reason for Collection	Retention Period
Name & Contact	Account Management	5 years after account closure
Identity Document (KYC)	Age & Identity Verification	As required by legal obligations
Payment Information	Transaction Processing	7 Years (Financial Regulations)
Gaming History	Responsible Gaming Monitoring	3 years after account closure
Cookies & Logs	Site Performance Improvement	30 Days to 2 Years

2. How We Use Your Information

Ek7 uses collected data only for specified purposes. In line with our privacy policy, your information is never misused. The main use cases are outlined below:

• To create and manage your account.
• To process deposits, withdrawals, and other financial transactions.
• To complete age and identity verification (KYC).
• To provide customer support services.
• To detect and prevent fraud.
• To send bonuses, promotions, and personalized offers (where consent has been given).
• To comply with legal obligations.
• To improve the security and performance of the platform.

3. Who We Share Your Information With

Ek7 may share information with specific third parties in limited circumstances. Any such sharing is always kept to the minimum necessary and governed by strict confidentiality agreements.

• Payment Provider: For processing transactions via Mobile Banking, Nagad, Rocket, and similar services.
• Game Providers: Minimum data required for game operations.
• KYC Services: Identity verification agencies.
• Law Enforcement: As required by legal directives or court orders.
• Cybersecurity Services: For fraud detection and prevention.

4. Cookies & Tracking Technologies

Ek7 uses cookies and similar tracking technologies on its website. Cookies are small data files stored in your browser that help improve your browsing experience.

• Essential Cookies: Login sessions and security — the site cannot function without these.
• Performance Cookies: Analyzing page load times and overall site performance.
• Functional Cookies: Remembering language preferences and theme settings.
• Analytics Cookies: Analysis of user behavior (anonymized).

You can disable non-essential cookies through your browser settings. However, some features may not function correctly as a result.

5. Data Security Measures

Ek7 uses the latest technology and methods to protect your personal information. Our security framework is continuously updated.

• SSL/TLS Encryption: All data transfers are encrypted with 256-bit SSL.
• Database Encryption: All stored data is held in fully encrypted form.
• Access Control: Only authorized staff can access specific data.
• Regular Security Audits: Regular audits conducted by third-party experts.
• Two-Factor Authentication (2FA): Extra protection when logging into your account.
• Firewall & DDoS Protection: Preventing unauthorized access.

6. Your Rights

Under ek7's privacy policy, you have full control over your own data. You can exercise the following rights at any time:

• Right to Access: The right to know what information we hold about you.
• Right to Rectification: The right to request correction of any inaccurate or outdated information.
• Right to Erasure: Under certain circumstances, you may request that your data be deleted.
• Right to Restrict Processing: The right to request restricted use of your data in certain circumstances.
• Right to Portability: The right to transfer your data elsewhere.
• Right to Object: The right to request that marketing communications be stopped.

To exercise these rights, email us at [email protected]. We will respond within 30 days.

7. Children's Privacy

Ek7 strictly does not serve anyone under the age of 18. We do not knowingly collect information from minors. If we become aware that a minor's data has been collected, it will be deleted immediately.

8. Third-Party Sites & Services

The ek7 platform may integrate certain third-party services, such as game providers or payment gateways. These services have their own privacy policies, and ek7 is not responsible for them. We recommend reading their privacy policies before using those services.

9. Data Transfers

Ek7's servers may be located in various countries, and your data may be transferred internationally. However, for any such transfer, we ensure your information remains protected in accordance with this privacy policy.

10. Changes to the Privacy Policy

Ek7 reserves the right to update this privacy policy at any time. For significant changes, a notification will be sent to your registered email and the update date will be displayed at the top of the page. Continued use of ek7 after any changes constitutes acceptance of the revised policy.

11. Contact Us

For any privacy-related questions or requests, please reach out to our Data Privacy Team. We're always here to help.

• Email: [email protected]
• Response Time: Within 30 Business Days
• Language: Both Bengali and English are accepted